Last updated: September 12, 2026
These Terms of Service ("Terms") govern access to and use of goticketing (the "Service"), a multi-tenant support ticketing platform. By creating an account, logging in, or otherwise using the Service, you agree to these Terms on behalf of yourself and, where applicable, the organisation you represent ("you", "your organisation", or "tenant").
goticketing provides ticket management, SLA tracking, property and unit tracking, multi-language support, and related tools for organisations to manage support requests from their clients and users. Each organisation's data is provisioned as an isolated tenant within the Service.
Accounts within a tenant are created and managed by that tenant's administrators. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify your organisation's administrator immediately if you suspect unauthorized access.
Each tenant retains ownership of the data it submits to the Service, including tickets, client information, and property records. goticketing acts as a data processor on behalf of the tenant for the purpose of operating the Service, as further described in our Privacy Policy.
We aim to keep the Service available and performant, but the Service is provided "as is" without warranties of uninterrupted or error-free operation. Planned maintenance will be communicated where practical.
Where a tenant configures a custom domain or branding for their portal, the tenant is responsible for ensuring they have the rights to use the domain name, logo, and brand assets they configure.
We may suspend or terminate access to the Service for accounts that violate these Terms, engage in abusive behaviour, or where required by law. Tenants may request export or deletion of their data in accordance with our data retention practices.
To the maximum extent permitted by law, goticketing and its operators are not liable for indirect, incidental, or consequential damages arising from use of the Service.
We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
Questions about these Terms can be directed to your goticketing account administrator or through the contact form on our homepage.