Privacy Policy

Last updated: September 12, 2026

This Privacy Policy explains what information goticketing ("we", "us") collects when you use our multi-tenant support ticketing platform (the "Service"), and how that information is used and protected.

1. Information We Collect

• Account information: name, email address, mobile number, and role, provided when your organisation creates your account.
• Ticket and support data: the content of tickets, messages, attachments, and property or unit details submitted through the Service.
• Usage information: login and logout activity, timestamps, and basic device/browser information, used for security and audit purposes.
• Organisation data: tenant configuration such as branding, custom domain, departments, and configured languages.

2. How We Use Information

• To operate and maintain the Service, including ticket routing, SLA tracking, and notifications.
• To secure accounts and investigate suspicious login or access activity.
• To communicate service-related updates, and to respond to support or demo requests submitted through our website.
• To improve the Service based on aggregated, non-identifying usage patterns.

3. Data Isolation Between Tenants

Each organisation's data is logically isolated from other tenants on the platform. Users of one tenant do not have access to another tenant's tickets, clients, or configuration.

4. Sharing of Information

We do not sell personal information. Information may be shared with service providers who help us operate the Service (such as email delivery), each bound by confidentiality obligations, or where required by law.

5. Data Retention

Information is retained for as long as your organisation's account is active, or as needed to comply with legal obligations, resolve disputes, and enforce our agreements. Tenants may request deletion or export of their data by contacting their account administrator.

6. Your Choices

You can review and update your account information at any time from your profile settings. You can choose your preferred interface language from the languages your organisation has enabled.

7. Security

We use reasonable administrative and technical safeguards designed to protect information against unauthorized access, alteration, or loss, including tenant data isolation and login activity monitoring.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

9. Contact

Questions about this Privacy Policy can be directed to your goticketing account administrator or through the contact form on our homepage.